GGUS — Global Grid User Support

The GGUS portal.

It acts as the main operational interface and entry point for grid support across the worldwide WLCG collaboration. Operating out of Karlsruher Institut für Technologie (KIT), GGUS coordinates ticket routing between Grid National Administrative domains, Regional Operations Centres, and experiment support groups. It connects with CERN’s internal IT service management through automated ticket synchronization with servicenow.

What it anchors

• GGUS is the main, central, official ticketing system for grid-related incidents — the WLCG’s ticketing system of choice since 2007, developed and operated at KIT.